Welcome to Palmetto’s Utility Billing Center — your central resource for water, sewer, garbage and electric service information.
Our goal is to make paying your bill, managing your account, and understanding City policies simple and transparent. Whether you’re setting up a new account, checking your balance, or learning how billing cycles work, this page provides everything you need in one place.
Get where you need to go fast.
-
💳 Pay My Bill Online
Make a secure payment using our online payment portal. -
☎️ Pay by Phone: (IVR System)
For added convenience, City Hall staff will no longer process debit/credit card payments over the phone. Instead, you can quickly and securely pay anytime using our automated phone system (IVR – Interactive Voice Response) at 833-589-6111. -
🏠 Start or Stop Service
Apply for new service, transfer your account, or close an existing one. -
🧾 View Utility Rates & Fees
See current service rates, fees, and administrative charges.
Billing & Payment Information
-
Bills are mailed and posted online at the beginning of each month.
-
Payment is due by 5:00 p.m. on the 15th of each month.
-
A 10% late fee is automatically added after the 15th.
-
Accounts not paid in full by 8:00 a.m. on the 22nd are subject to a $50 administrative fee and possible disconnection.
-
If the 15 th or 22nd falls on a weekend or holiday, deadlines shift to the next business day.
-
Please make checks payable to: City of Palmetto
Payment Options
-
Online: Utility Access Payment Portal
-
By Phone: 833-589-6111
-
In Person: Palmetto City Hall, 509 Toombs Street between 8 am and 5 pm
-
Night Drop Box: Available near the City Hall side entrance.
-
By Mail: City of Palmetto, Utility Billing Department, 509 Toombs Street, Palmetto, GA 30268. Please be aware that City Hall is not responsible for delays in postal delivery.
AutoPay & Quick Pay
Enroll in AutoPay to have your payment drafted automatically each month, or use Quick Pay for one-time payments without logging in.
Understanding Your Bill
Your monthly utility bill includes detailed information on your water, sewer, garbage and electric usage.
A sample bill is available here to help you identify:
-
Account number and service address
-
Billing period and due date
-
Current and previous readings
-
Service breakdown (water, sewer, electric)
-
Late fee and cutoff reminders
If you notice unusually high usage, please contact us for assistance — we’re happy to help you identify potential leaks or meter issues.
Policies & Procedures
The City of Palmetto follows standardized policies to ensure fairness and transparency for all utility customers.
Key Policies Include:
-
Payment Arrangement Policy (maximum of two arrangements per year; arrangements cannot overlap)
-
Leak Adjustment Policy and Request Form
-
Refund and Overpayment Procedures
-
Returned Check and Credit Card Chargeback Policy
-
Utility Billing and Collections Policy
All policy documents are available for download below.
View Utility Billing Policies →
New Service & Account Changes
Whether you’re moving in, moving out, or transferring service, we’re here to help.
To Start New Service:
-
Complete the New Service Application
-
Provide a valid photo ID and proof of residency or ownership
-
Pay the required deposit (see rate chart for details)
To Close or Transfer Service:
-
Submit the Termination or Transfer Request Form
-
Provide your final reading date and forwarding address
To Update Contact Information:
-
Use the Account Update Form to change your phone number, email, or mailing address
Frequently Asked Questions
What should I do if I didn’t receive my bill?
Bills are mailed at the beginning of the month. If you haven’t received yours by the 4th, please contact utilitybilling [at] citypalmetto.com or call 770-463-3377, or check the online payment portal at CITY OF PALMETTO, GEORGIA - Municipal Online Services. Non-receipt of a bill does not remove the obligation to pay for service.
How do I request reconnection of service after hours?
Please send confirmation of payment to utilitybilling [at] citypalmetto.com (utilitybilling[at]citypalmetto[dot]com)
How are sewer charges calculated?
Sewer charges are based on your water consumption. When water usage increases, your sewer charge will increase accordingly.
What if I can’t pay by the due date?
You may request a payment arrangement before the 22nd of the month. Extensions are not guaranteed and may require partial payment to qualify.
Why was my bill higher this month?
Longer billing cycles, leaks, or increased water use (lawn watering, washing cars, guests, etc.) can affect usage. If usage seems unusually high, request a meter re-read through our office.
The September 2025 utility bills reflected a 22-day billing cycle due to the City’s software migration. The October 2025 bill covers a 42-day billing cycle to bring all accounts back on schedule. Future billing periods will return to the regular schedule.
Who should I contact for a leak adjustment?
Submit a Leak Adjustment Request Form with repair documentation within 30 days of your high bill.