Utility Access for Online Payments
We are excited to announce that we’ve completed setup and training for Utility Access for Online Payments. This new system will allow:
- Quick Pay – make a payment without logging in
- AutoPay – schedule automatic recurring payments
PLEASE NOTE: To use Quick Pay or AutoPay, you’ll need the new account number from your most recent bill. To register for an account, you must also provide the exact amount of your last payment so the system can verify your identity.
Use the following website to access the new portal:
This new website replaces the Secure Utilities website for all online payments. Please update your bookmarks.
New Payment Options
1. Pay by Phone (IVR System)
For added convenience, City Hall staff will no longer process debit/credit card payments over the phone. Instead, you can quickly and securely pay anytime using our automated phone system (IVR – Interactive Voice Response) at 833-589-6111.
2. Text to Pay - Coming Soon
Once activated, you’ll get a text when a new bill is posted, and you can pay directly by reply. You may opt out anytime.
Payment Posting:
IVR payments post automatically, just like online payments, and will appear on your account as “IVR Payment.”
Declined Payments:
If a phone payment is declined, you can review the transaction by logging into the online payments portal under the History Transactions tab.
Need Help?
Phone: 770-463-3377
Email: utilitybilling [at] citypalmetto.com (utilitybilling[at]citypalmetto[dot]com)
Hours: 9 am – 5 pm